Cancellation policy

Cancellation Policy

Some items in our store may be offered to you as a subscription as a method of deferring a purchase into equal payments. This cancellation policy lays out how you can change or cancel these kinds of purchases, and the charges associated with payment failures or subscription cancellation.

Subscriptions

When you make a purchase via a subscription you'll be splitting the total price into equal installments detailed both on the product page where you selected the subscription offer, and the checkout page where the monthly charge will be detailed. The payment frequency and duration are set by the store owner, and may not be changed by the customer.

Not all items are available for purchase by subscription; only "band fees" or registration products, are available for Subscription/Installment purchases.

Your payment details will be stored securely for the purposes of automatic payments, and your payment details will not be accessible by the store owner. 

Subscriptions will automatically renew, each month on the same date from your original purchase. Failed payments will retry every 3 days. Payments will attempt to charge a maximum of 5 times before the subscription automatically cancels. Cancellations resulting from non-payment will result in an additional $25 fee assessed, and account balance including the cancellation fee will be due immediately. 

Items such as rehearsal wear, equipment, spirit wear or other items ordered from the store will not be released to the customer if the account is delinquent, including past due payments, failed payments and subscription cancellations.

See our returns policy for more details on returns and refunds.

To request changes to your subscription, or inquire about cancellation, contact: boosters@forneyband.com